8-3 In-Service Management

Potential Post Implementation HF Issues. There are a variety of reasons why HF issues could arise after the deployment of the solution. This includes:

• Resistance to change resulting in disuse of the product
• Problems with the software or hardware such that some function is not performed as intended (including interactions with other software or hardware systems)
• Barriers to use of the system such as facility or workstation layout or environmental conditions (such as lighting) that impact the effective use of the product
• Inadequacies in the procedures that have been defined and trained for using the product
• Use of unintended procedures that have not been trained that could result in inefficiencies or safety concerns
• Use of unintended procedures that are actually better than those that have been trained
• Inconsistencies in the training and/or procedures used at different facilities
• Weaknesses in initial or recurrent training (including insufficient training when there is turnover in the personnel involved)
• Issues with staffing
• Inadequate coordination and communication with other operators (at the same or different facility) that is necessary as part of the workflow required for the effective use of the new product
• Occurrence of unexpected scenarios that impact efficiency or safety 
  

When such issues are identified, the FAA HFC Coordinator, Systems Engineering and local facility management all need to be informed and an appropriate plan needs to be developed to respond to them at both a local and national level as appropriate. In some cases this may involve an urgent patch or immediate training. In others, the remediation may wait for the next release of the product.