8-2 In-Service Management

HF Post Implementation Assessments. There are a variety of complementary sources to support these HF assessments. One formal component is completion of the In-Service Review (ISR )ISR) checklist. Other methods include:

• Design and use of a dashboard that provides quantitative data on the use of the product. Note that such a dashboard should be designed to not only indicate the frequency of use of the product, but should also provide data that helps to diagnose the underlying causes or contributing factors
• Input from operators and maintenance. Note that an environment should be established that encourages such input, including explicit requests for input. Note also that such input needs to include not only the operators directly using the product but also operators who tasks are affected by the introduction of this new product and associated procedures, which may include operators at other facilities
• Input from the trainers involved in the introduction and continued use of this product
• Direct observation of the use of the product
  

And since different issues may arise in different facilities, it is important that post-deployment assessments not fixate on a subset of those facilities.