4. Service Analysis and Strategic Planning 4-3

AppointmentProviding ofInput theto FAAPreliminary Shortfall Report. To characterize shortfalls, relevant human performance deficiencies and critical human performance requirements need to be defined. Preliminary HF Coordinator.inputs Tocould manage the HF activities included in SASP, a preliminary FAA HF Coordinator (FAA HFC) can be appointed. The FAA HFC’s activities across the stages of the AMS process are to perform, direct, or assist in:
include:

• RegisteringReviewing the HFresults Programof withoperational analyses of fielded systems, services, facilities and other assets, as well as published research, technology transfers, and related documents from external organizations such as Eurocontrol, MIT Lincoln Labs, MITRE and NASA
• Reviewing the Humanfailure Factorsreports Divisionfor operational systems and equipment
• DefiningReviewing HF impactsfailure and constraintssafety duringissues investmentreports analysis(providing indications of performance deficiencies in statements such as "user failed to detect or identify"
• Soliciting feedback from users and requirementscustomers determinationof relevant FAA services
• DevelopingIdentifying and interviewing Subject Matter Experts (SMEs) regarding human performance issues surrounding the Integratedlegacy Human Factors Plan for the solutionsystem
• Supporting

  Qualitatively characterizing shortfalls and documenting where human performance contributes to shortfalls describing human performance limitations, describing human performance limitations that are relevant to the FAAsystem Systemsdesign Engineering(examples Leadinclude working memory, task completion times for data entry, mental workload, vigilance fatigue, visually tracking multiple simultaneous targets, etc.)

Capturing human performance issues in a shortfall analysis lays the foundation for traceability to preliminary program requirements as well as measures of performance, effectiveness and suitability in the identificationrequirements anddefinition mitigationprocess. ofIn HFan risksair

Supportingtraffic tocontrol theexample, FAAthis Systemscould Engineeringbe Leaderrors indetecting/acquiring/controlling theaircraft achievement of the HF aspects of program technical cost and schedule goals

Specifying the organizational resources that will haveentering a role in the execution of portions of the Integrated Human Factors Plan including vendor organizations, FAA Systems Engineering support personnel, Technical Center test and human factors personnel or other sources

Identifying human-system requirements and interfaces for market surveys, trade-off analyses, and prototypes
Preparing and updating human factors portions of program documents, procurement packages, performance measures and criteria, and data collection efforts

Developing and analyzing operational scenarios and human-system modeling (with human-in-the-loop) for operators and maintainers

Reviewing and assessing human factors concepts and designs

Coordinating human factors efforts and working group activities with the FAA HF Division.

Coordinating human factors with system engineering and other disciplines including, where relevant, the Air Traffic representatives, user groups, and unions

Overseeing the development HF requirements and contractual documentation including the vendor’controller's Human Engineering Program Plan

Monitoring performance of the vendor’s Human Engineering Program Plan

sector.