4-3 Service Analysis and Strategic Planning

HF Aspects of Operational Needs. The FAA document “Guidelines for Service Analysis & Strategic Planning (SASP) and Concept & Requirements Definition (CRD)” indicates that, as part of SASP (Service Analysis and Strategic Planning)): 

• “Using a service-level approach, issues within the operational, business, data and information, technology, organizational, process, and people (including human factors) areas that might affect delivery of targeted business outcomes are identified. The needs identified in the FAA operational environment usually represent service shortfalls associated with Enterprise information management and agency goals and objectives.”
• “In addition, it will be necessary to obtain information on new technologies and methodologies that might change the way services are provided in the future.”