# 3-12 Research for Service Analysis

**<span style="color: rgb(0, 0, 0);">Research for Service Analysis: Conclusion</span>**

**<span style="color: rgb(0, 0, 0);">Triggers.</span>** Research for Service Analysis is triggered by identification of an operational need or opportunity to improve performance. In order to help ensure that an acquisition meeting such an operational need will be useful, usable and actually used, [<span style="color: rgb(53, 152, 219);">FAA Order 9550.8, Human Factors Policy</span>](https://www.faa.gov/documentLibrary/media/Order/9550.8.pdf) requires that HF considerations be addressed in the earliest phases, including this initial stage.

**HF Guidance.** The FAA Human Factors Division ([<span style="color: rgb(53, 152, 219);">ANG-C1</span>](https://www.hf.faa.gov/)) or the FAA Planning and Analysis Team (<span style="color: rgb(0, 0, 0);">AJM-131</span>) can be consulted to assist with identifying the HF analyses for defining a shortfall and outlining an operational concept for a solution. This includes advice on how to tailor the effort to be consistent with the size, cost, and complexity of the solution being acquired ([<span style="color: rgb(53, 152, 219);">HF-STD-004A</span>](https://hf.tc.faa.gov/publications/2016-09-human-factors-engineering-requirements/HF-STD-004A.pdf)).

**HF Management.** HF guidance can be provided **for small projects** to produce an <span style="color: rgb(0, 0, 0);">ONA</span>, as well as for larger projects that require significant research. It also can help ensure that information is generated to support later stages in the formal AMS process and address requirements of the [<span style="color: rgb(53, 152, 219);">ISR Checklist (FAA network user only)</span>](https://my.faa.gov/org/linebusiness/ato/safety/isd.html). **For larger projects**, the HF specialist appointed to be part of the FAA Systems Engineering Management Team can provide input on the HF requirements for inclusion in the SOW for the organization conducting the Research for Service Analysis, including HF activities and components of the transfer package, as well as providing overall management of the HF components of the research.